Creating a What’s Going Well culture puts team members in an optimistic frame of mind, and interpersonal bonds and team relationships are strengthened at a deeper and more sincere level. The strong relationships that result lead to increased job satisfaction, engagement and loyalty. Acts of cooperation, teamwork and empathy generated by a What’s Going Well culture can also directly influence an organization’s bottom line. A What’s Going Well culture is a competitive advantage for organizations that implement it broadly and systematically.
Conflict is normal and sometimes necessary to progress. Many people view conflict as negative but, in reality, it’s not always a bad thing. In fact, it has the potential to bring mission-critical issues to light. After all, conflict is often the result of misaligned expectations, so dealing with conflict the right way can strengthen team communication and improve culture.
In my work as a professional speaker and leadership trainer, I've learned a great deal about how strong organizational cultures are created and maintained. One of the biggest roadblocks to an effective organizational culture I see again and again is the mission and values of the organization are misaligned with how decisions are made. Whether it comes in the form of miscommunication or power imbalances, misaligned purpose begets a sub-par organizational culture.
I have been fortunate to work with a lot of great leaders and teams over the years; I have also witnessed my share of challenging teams.