Conflict is normal and sometimes necessary to progress. Many people view conflict as negative but, in reality, it’s not always a bad thing. In fact, it has the potential to bring mission-critical issues to light. After all, conflict is often the result of misaligned expectations, so dealing with conflict the right way can strengthen team communication and improve culture.
If assertiveness can prevent and mitigate many common workplace conflicts, why do so many leaders continue to be either too passive or too aggressive?
An executive recently asked me, “Do you ever get angry?” I believe the question she really wanted answered is, “How do you manage your anger or frustration?” Even though sometimes I feel like an alien, frustration and anger are a “normal” reaction for human beings. I have never been one to be over the top with rage, but I have had my moments.
In speaking engagements I use humor to inspire and engage my audiences. (Little known fact, I have performed stand-up comedy shows.) However, lately I have noticed there are days I am not laughing enough. Research shows kids laugh up to 415 times a day while adults laugh only 15 times. This year one of my goals is to laugh more. Besides, why should the kids have all the fun?