We have all heard the old adage before: What gets measured gets done. Performance metrics in the context of business are common. I spend a lot of time understanding and helping my clients meet their business performance metrics.
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7 Tips to Becoming a Better Listener
Recently, one of my daughters received an award that caused me to pause. Among the awards she received was the best listener award at her Dance Team banquet. Instead of the certificate below, I thought she should have been given a gold embossed ear trophy! This is an award that I would have never won as a teenager but it is one that I have strived for as an adult, both in my personal and business life.